Last updated: May 4, 2026
The short version
- Free plan: nothing to refund.
- Monthly plans: cancel any time; you keep access until the end of the current billing period. We don't typically refund partial months.
- Yearly plans: if you cancel within 14 days of your initial purchase or annual renewal and have not made significant use of the service, contact us for a full refund.
- Plan switches: upgrades and downgrades are pro-rated automatically — you're charged or credited the difference at the time of the switch.
How to request a refund
Email support@lessonkeep.com from the email address on your account, with the date of the charge. We aim to reply within 2 business days.
Failed payments
If a renewal payment fails, our payment processor (Stripe) will retry automatically and we'll show a banner asking you to update your payment method. If payment isn't recovered, your subscription will cancel and your account will return to the Free plan.
Chargebacks
Please contact us before opening a chargeback — most issues are faster to resolve directly. Chargebacks may result in account suspension while disputed.
Currency & taxes
Subscriptions are charged in USD. Stripe handles applicable VAT/GST/sales tax based on your billing location.